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Customer experience architecture

Clarasys

Your business architecture – the mapping of your business capabilities and supporting infrastructure – is what underpins the experiences your customers have. Customer-centricity must be integrated into your entire business architecture. Architecting CX transformation.

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Customer experience architecture

Clarasys

Your business architecture – the mapping of your business capabilities and supporting infrastructure – is what underpins the experiences your customers have. Customer-centricity must be integrated into your entire business architecture. Architecting CX transformation.

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How to consider the business in a digital transformation – PODCAST

Clarasys

Our four-part podcast mini-series deep dives into digital transformation areas to consider to ensure success. In this episode, Clarasys’ own Tom Carpenter, Sarah Rigby and Simon Blosse explore how to consider the business in a digital transformation. Listen here or read on for an edited transcript.