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An Intro into the World of Business Relationship Management, Part 2: An In-depth Look at a BRM

Watermark Learning

In 2005, the BRM role gained more validity with ISO/IEC 20000 service management standard and reinforced with ITIL v3 in 2007. Ability to use portfolio management disciplines and techniques to maximize realized business value. A high aptitude for critical, strategic, creative, and innovative thinking.