Scaling Agile Practices – Improve Business Outcomes: Customer Centricity and Design Thinking
Agilemania
OCTOBER 12, 2022
Customer centricity is a mindset and way of doing business that focuses on creating positive engagements as customers experience the products and services the enterprise offers. Customer-centric governments and non-profits create resilience, sustainability, and the alignment needed to fulfill their mission. Design Thinking Explained.
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