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Scaling Agile Practices – Improve Business Outcomes: Customer Centricity and Design Thinking

Agilemania

Customer Centricity and Design Thinking. One of the dimensions of Agile Product Delivery is Customer Centricity and Design Thinking. Customer-centric businesses create greater profits, increase employee engagement, and more thoroughly satisfy customer needs. Know the customer lifetime value.

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150+ Top Global Cloud Thought Leaders and Next Generation Leaders of 2021

Whizlabs

Marc has started his career as an in-house IT consultant for large investment banks in New York, London and Sydney. As a Chief Customer Officer, she is expert in cloud-based subscription models, automation and data analytics to drive customer adoption of software and reduce churn. Follow Evan Kohn on Twitter and LinkedIn.