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Harnessing Generative AI for Enhanced Customer Care Agent Coaching

Analysts Corner

Understanding Generative AI Generative AI refers to artificial intelligence systems that can generate content, from text to simulations, by learning from vast amounts of data. This predictive capability allows managers to proactively adjust coaching strategies and prevent potential performance dips.

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Unlock The Power of Your Data With These 19 Big Data & Data Analytics Books

Data Pine

The new edition also explores artificial intelligence in more detail, covering topics such as Data Lakes and Data Sharing practices. At 156 pages on Kindle, this is a book you could finish in one (long) sitting if you were so inclined, and that you can also use as an inspiration when you work on your business intelligence strategy.

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