2020 Business Change Customer Experience Innovation 
BA Squared
JULY 9, 2020
Business Analysis Skills from 2012 to 2020. These focus areas help organizations pivot quickly and drive their digital transformations to better compete and serve customers. Business Agility. Innovation. Engagement of stakeholders to drive agility and innovation. Top 10 Skills for BAs.
Business Bullet
DECEMBER 31, 2021
There have also been an emergence of companies that have appeared who have focussed on innovation, using existing technology but to deliver services in a different way. Uber, Amazon, Deliveroo, Netflix, Airbnb are some of these companies who have emerged in the last 10 years with different business models to traditional companies.
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