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5 Ways to Increase the Productivity of Your Customer Support Team

GlowTouch

In addition to training, consider separating the volume and complexity of work according to skillset. However, allow ample opportunities for agents to learn and advance in their role as his/her skillset improves. Robust training across multiple support platforms will improve agents’ skillset. About GlowTouch.

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System Vs. Psyche with Dennis Stevens and Alistair Cockburn Part 2

Leading Agile

‘Cause I was, in 2002 and three, I was giving lectures on how to be a project manager, an effective project manager in a rabidly Agile context, right? It became clear that this skillset we were talking about didn’t naturally reside here, here. What they didn’t realize is the people we really threw out the window.

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