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GlowTouch a 2021 Global Outsourcing 100 Company

GlowTouch

” The distinguished top 100 list recognizes BPOs who achieve greatness in four areas: 1) customer references, 2) awards and certifications, 3) programs for innovation, and 4) programs for Corporate Social Responsibility (CSR). Founded in 2002, its 2,100+ employees deliver operational excellence with high-touch engagement.

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Product Goals in Scrum

Roman Pichler

Background Story : Readers familiar with the history of Scrum—sometimes lovingly referred to as Scrumtorians—will undoubtedly know that it has contained sprint goals at least since 2002 and a (product) vision since 2004 , even though the latter is not mentioned in the Scrum Guide.

Vision 156
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Agile Methodology vs Framework vs. Toolkit – Does it Really Matter Eddie?

Vitality Chicago

Not that long ago, the Disciplined Agile people underwent a change where they stopped referring to DA as a “process decision framework” and began calling Disciplined Agile a toolkit. Those of us who remember Cheap Trick will likely remember that the early agile enthusiasts were referred to as lightweights.

Agile 74
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Agile at Its Core: What Are the Agile Values?

Cprime

Some refer to it as a philosophy, or an operating system, that underlies all of our choices and behaviors. The core Agile values can be referred to anytime a team is in conflict about which choice to make. Often, shortly after such a statement is made, the question will arise “What is meant by a ‘mindset’?”.

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7 Questions to Ask Your Customer Support Vendor

GlowTouch

Any customer support vendor that claims they care about the happiness of their clients should have at least some customer satisfaction surveys for you to reference. Can I Talk to References? You can ask the vendor for people who can provide references. A good practice is to ask for 2-3 references, not just one.

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GlowTouch Recognized for Excellence

GlowTouch

An independent assessment of overall provider capabilities focused on its Top Customer References and top area of provided service in Customer Relationship Management. ” About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002.

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GlowTouch Named to Global Outsourcing 100 for Second Straight Year

GlowTouch

The GO100 program is in its 14 th year and participating companies are judged across four areas: customer references, awards and certifications, programs for innovation, and programs for Corporate Social Responsibility (CSR).