Phocas

JULY 9, 2019

Businesses seek tools to analyze data for improved decision making, and increasingly, they want to leverage cloud solutions to optimize operational efficiency. Phocas launched the cloud solution in 2016, and three years later, we have our 1000 th software as a service (SaaS) customer.

Data Analytics 69

Data Analytics Data Analytics Business Intelligence Business Intelligence 69

ElegantJ BI

AUGUST 2, 2015

ElegantJ BI is proud to announce its ISV relationship with Tally Solutions , combining Business Intelligence with the popular Tally® accounting solution. With ElegantJ BI and Tally, businesses can better leverage their accounting solution and gather and analyze business intelligence data from multiple sources.

Data Mining 130

Data Mining Business Intelligence Business Intelligence Visualization 130

ElegantJ BI

AUGUST 2, 2015

ElegantJ BI is proud to announce its ISV relationship with Tally Solutions , combining Business Intelligence with the popular Tally® accounting solution. With ElegantJ BI and Tally, businesses can better leverage their accounting solution and gather and analyze business intelligence data from multiple sources.

Data Mining 130

Data Mining Business Intelligence Business Intelligence Visualization 130

ElegantJ BI

AUGUST 2, 2015

ElegantJ BI is proud to announce its ISV relationship with Tally Solutions , combining Business Intelligence with the popular Tally® accounting solution. With ElegantJ BI and Tally, businesses can better leverage their accounting solution and gather and analyze business intelligence data from multiple sources. About ElegantJ BI.

Data Mining 130

Data Mining Business Intelligence Business Intelligence Visualization 130

Analysts Corner

APRIL 19, 2024

Introduction In the rapidly evolving domain of customer service, the pressure on customer care agents to deliver exceptional service is higher than ever. Let’s explore how GenAI can be leveraged to enhance the effectiveness of customer care agent coaching, ultimately leading to improved customer satisfaction and agent performance.

Artificial Intelligence 130

Artificial Intelligence Customer Experience Customer Experience Predictive Analytics 130

Smart Data Collective

MAY 24, 2023

Great customer support plays a central role in a company’s success and profitability. Businesses with an excellent reputation for customer service tend to do better overall and stay in business longer. Companies that miss the mark often lose customers and generate negative reviews online. The reasons for this vary.

Artificial Intelligence 298

Artificial Intelligence 298

Smart Data Collective

MARCH 23, 2023

Artificial intelligence is the latest trend shaping the omnichannel experience for customers in many retail outlets. The Forbes Research Council wrote an article in October citing research showing that 71% of customers now expect a personalized experience. One of the biggest trends pertains to personalization.

E-Commerce 297

E-Commerce Retail Supply Chain Artificial Intelligence 297

Smart Data Collective

SEPTEMBER 10, 2023

Network-as-a-service providers are using a number of cloud enterprise solutions to offer higher quality service to their customers. In the ever-evolving landscape of networking solutions, cloud-based Network-as-a-Service (NaaS) has emerged as a transformative technology. What is Network-as-a-Service (NaaS)?

Cloud Computing 271

Cloud Computing Digital Agile 271

Simplilearn

FEBRUARY 21, 2024

In the dynamic world of project management, Agile has emerged as a frontrunner, celebrated for its flexibility, responsiveness to change, and focus on customer satisfaction. However, it's not a one-size-fits-all solution. Diverse projects demand diverse methodologies, leading many to explore alternatives to Agile project management.

Project Management 239

Project Management Agile 239

Dataversity

JANUARY 30, 2024

For customer support specialists, generative AI solutions have improved productivity by up to 35%. AI’s potential enchants experts across all industries. The post It’s Not Too Late to Leverage AI, but You Must Get Started Today appeared first on DATAVERSITY.

Artificial Intelligence 240

Artificial Intelligence 240

Smart Data Collective

OCTOBER 26, 2023

Using the Right Analytics Platforms Can Help Provide Better Customer Support In the world of ticket management solutions, two prominent names consistently stand out: Jira Service Management vs Zendesk. Its intuitive interface simplifies issue handling and resolution, making it easier for agents to manage customer inquiries.

Planning 262

Planning Big Data Business Intelligence Business Intelligence 262

Smart Data Collective

SEPTEMBER 12, 2023

In the contemporary and fiercely competitive business environment, offering an individualized customer encounter is no longer merely a pleasant addition; it has become an essential requirement. Furthermore, personalization nurtures customer allegiance.

Predictive Analytics 252

Predictive Analytics 252

Analysts Corner

APRIL 10, 2024

One can also say that, in the Discovery track the goal is to “build the right solution”, to discover the product to build. Whereas in the Delivery track the goal is to “build the solution right”, to deliver that product to the market in the best way of working that team can. Opportunity Solution Tree, as defined by Teresa Torres).

Business Analysis 130

Business Analysis Business Analysis Agile Vision 130

Smart Data Collective

AUGUST 2, 2022

Automotive OEMs and top automotive software companies can work together to build resilient software development processes with sophisticated AI algorithms that allow them to innovate, meet growing customer needs for infotainment systems, and monetize new business models. AI helps with all of these issues.

Artificial Intelligence 316

Artificial Intelligence Supply Chain Big Data Digital Transformation 316

Smart Data Collective

JANUARY 13, 2022

One of the biggest issues is focusing entirely on outreach at the expense of customer service. AI technology is helping solve customer service problems. In order to appreciate the benefits of AI in customer service, you must recognize the most common customer service problems. Customer Service in a Services Business.

Artificial Intelligence 311

Artificial Intelligence Customer Experience Customer Experience Cloud Computing 311

Smart Data Collective

JANUARY 20, 2021

There are a lot of ways to use big data to get a better understanding of a target customer group, which is a vital part of any marketing strategy. A recent survey of experienced marketers revealed that more than two-thirds of them plan on using big data technology solutions to make their account selection process smoother.

Data Analytics 354

Data Analytics Data Analytics Big Data Planning 354

Smart Data Collective

OCTOBER 13, 2021

FinTech is about connecting with customers. Solutions mentioned below will boost your product in real-time. Think of them as a multiple-step guide to designing your app with specific features and customer-centric solutions in mind. Which solution is better? What can you learn from real-market examples? How exactly?

Artificial Intelligence 314

Artificial Intelligence User Experience Banking Planning 314

Smart Data Collective

SEPTEMBER 28, 2022

Data management is a growing field, and it’s essential for any business to have a data management solution in place. A data management solution helps your business run more efficiently by making sure that your data is reliable and secure. Big data management solutions can also help you to ensure that your data is secure.

Big Data 266

Big Data Data Management Data Quality Healthcare 266

Smart Data Collective

SEPTEMBER 16, 2022

Therefore, companies developing fintech software prefer to provide customers with the necessary and, most importantly, in-demand services. They are using big data technology to offer even bigger benefits to their fintech customers. Benefits of Big Data: Customer focus. Data security. Improvement of user experience.

Artificial Intelligence 292

Artificial Intelligence Cybersecurity Banking Finance 292

Smart Data Collective

MAY 31, 2022

The age-old solution to a data silo has always been the data warehouse. This is a solution for taking data out of a silo, transforming it into a uniform, usable format, and then placing it in a warehouse where it is accessible. That is when Hightouch developed a solution that would come to be called reverse ETL. Conclusion.

Data Warehouse 333

Data Warehouse Big Data Customer Experience Customer Experience 333

Timo Elliott

MAY 15, 2023

Frucor Suntory , a leading Australasian drinks company, has embarked on an innovative journey to enhance its sales processes and customer experience, and has written about the experience in their entry for the 2023 SAP Innovation Awards.

Customer Experience 243

Customer Experience Customer Experience Innovation User Experience 243

Smart Data Collective

JULY 20, 2021

One of the most important applications of big data is with building relationships with customers. These software tools rely on sophisticated big data algorithms and allow companies to boost their sales, business productivity and customer retention. Every enterprise wants to improve its business relationship and productivity.

Big Data 353

Big Data Documentation Logistics Data Warehouse 353

Smart Data Collective

MAY 11, 2023

With customers increasingly relying on their smartphones to browse, shop, and make purchases, it’s more important than ever for businesses to adapt and stay ahead of the curve. Another study found that the market for AI-enabled e-commerce solutions specifically will be worth $16 billion by 2030.

E-Commerce 247

E-Commerce User Experience Customer Experience Customer Experience 247

BA Times

SEPTEMBER 30, 2022

Strong requirements lead to strong solutions. Strong requirements can be defined as the documented details of a customer request that provide readers a request from the customer point of view. While weak requirements can be defined as documented details of a customer request that do not provide the reader a request […].

Documentation 222

Documentation Change Management Business Analysis Business Analysis 222

Smart Data Collective

SEPTEMBER 13, 2022

The software industry is quite diverse, with solutions that may fulfill practically any potential business requirement, whether it be increased cloud computing capabilities, artificial intelligence-based automation tools, or merchant processing choices. There are several factors to consider before purchasing a SaaS solution.

Artificial Intelligence 260

Artificial Intelligence Cloud Computing Documentation Big Data 260

Smart Data Collective

SEPTEMBER 13, 2023

However, analytics technology is even more important when it comes to understanding your customers. It isn’t just large companies using marketing analytics to get a better grasp of their customers. Knowing your target audience helps you to customize your hardware solutions to their individual needs.

Data Analytics 258

Data Analytics Data Analytics Supply Chain Real-time Data 258

Analysts Corner

FEBRUARY 16, 2024

The report presents 3 imperatives for an organization to be “nimble”: Addressing Stakeholder Expectations by being customer-value driven; 2) Being a Data-Driven Organization and using data to improve decision-making or automate processes; and, 3) Digitally Transforming to modernize technology operating models. . -

Agile 130

Agile Digital Transformation Business Analysis Business Analysis 130

Smart Data Collective

OCTOBER 13, 2021

As technology continues to advance data generation across the world, it’s safe to say that investing in data solutions will be crucial to seeing business growth and success in 2022 and beyond. Understanding customers. Providing a good customer experience is becoming more and more important. Investing in data solutions.

IBM cost 306

IBM cost IBM Maintenance Data Visualization Visualization 306

Smart Data Collective

NOVEMBER 21, 2021

E-commerce companies are already utilizing AI to understand their consumers better, develop new revenue, and improve customer service to their current clients. This kind of information on customers and site visitors is all around us, being gathered all the time. Customers want more ease in their e-commerce buying experience.

Artificial Intelligence 358

Artificial Intelligence E-Commerce Visualization Planning 358

Argon Digital

MARCH 27, 2024

Here is what we learned over 4 years working on a multi-phase project that delivered a complex, international Auto Pay solution. In an Auto Pay system, a customer allows a vendor or service provider to automatically debit a bank account each payment period for a specified amount. It can also enhance customer satisfaction over time.

Banking 105

Banking Finance Data Security Documentation 105

Smart Data Collective

MAY 25, 2023

Good cyber security practices help safeguard customer data and business reputation, improve productivity, prevent site crashes, maintain credibility and trust, promote remote working, ensure regulation compliance, reduce financial losses, protect your bottom line, and more.

Cybersecurity 227

Cybersecurity Data Security Planning Monitoring 227

Smart Data Collective

SEPTEMBER 19, 2022

Positive customer experience sits atop the most valuable things critical to the longevity of any business. It helps build brand reputation, enhances a company’s visibility, and encourages customer loyalty, which translates to increased revenues. Big Data provides data that fintech companies can leverage to build customer profiles.

Customer Experience 321

Customer Experience Customer Experience Big Data Banking 321

Smart Data Collective

MAY 16, 2022

To date, some software developers specializing in ePCR for ambulance services have come up with many innovative updates, following the larger trends of big data, secure cloud hosting, and customizations, to name a few. Appropriate Customization Levels. That said, not all ePCRs for ambulance services are made equal. Scalability.

Healthcare 262

Healthcare Big Data Data Security User Experience 262

Analysts Corner

SEPTEMBER 5, 2023

How to successfully prevent roadblocks and overcome challenges in a custom software development project as an IT business analyst? No matter if you are an IT business analyst or a product owner, there will be challenges in any custom software development project. Common roadblocks and solutions related to custom software development.

Documentation 130

Documentation Project Management Agile User Experience 130

Smart Data Collective

AUGUST 30, 2022

Here are some ways companies can benefit from an analytics-driven pricing strategy: Analytics helps companies segment their customers, so they can get a better understanding of their behavior. This helps them determine how different customer segments will behave in various situations, which helps them set their prices appropriately.

Data Mining 326

Data Mining Data Analytics Data Analytics Real-time Data 326

Timo Elliott

MAY 19, 2023

You can see their full entryv” Enabling a Data-Driven Culture by Integrating SAP Solutions with SAP Business Technology Platform ” on the awards site. The implementation of SAP Ariba and SAP Customer Experience has been instrumental in managing the full lifecycle of supplier and customer records, from registration to phase-out.

Innovation 246

Innovation Digital Transformation Data Quality Procurement 246

Smart Data Collective

SEPTEMBER 9, 2022

Improves customer satisfaction. Support tickets are an indication of problems your customers are experiencing. Naturally, this means better customer satisfaction and happier end users. Again, the more help you can provide via self-service routes, the less pressure will be placed on your team to help the customer manually.

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