Smart Data Collective

MAY 11, 2023

With customers increasingly relying on their smartphones to browse, shop, and make purchases, it’s more important than ever for businesses to adapt and stay ahead of the curve. Another study found that the market for AI-enabled e-commerce solutions specifically will be worth $16 billion by 2030.

E-Commerce 244

E-Commerce User Experience Customer Experience Customer Experience 244

Smart Data Collective

OCTOBER 26, 2023

Generative AI is having a huge impact on the customer service profession. There are a lot of ways that AI is changing the future of the customer service sector. Customer service is among them. In the metaverse, you’ll discover a new frontier for customer service. billion by 2032.

Customer Experience 230

Customer Experience Customer Experience Digital Data Security 230

Analysts Corner

APRIL 19, 2024

Introduction In the rapidly evolving domain of customer service, the pressure on customer care agents to deliver exceptional service is higher than ever. Let’s explore how GenAI can be leveraged to enhance the effectiveness of customer care agent coaching, ultimately leading to improved customer satisfaction and agent performance.

Artificial Intelligence 130

Artificial Intelligence Customer Experience Customer Experience Predictive Analytics 130

Smart Data Collective

JULY 20, 2021

One of the most important applications of big data is with building relationships with customers. These software tools rely on sophisticated big data algorithms and allow companies to boost their sales, business productivity and customer retention. Every enterprise wants to improve its business relationship and productivity.

Big Data 352

Big Data Documentation Logistics Data Warehouse 352

Smart Data Collective

MARCH 23, 2022

Payment gateway solutions are investing more heavily in AI technology these days. There are numerous payment gateways on the market that can offer better payment solutions to your business. However, before you leap into a new payment gateway, check whether changing will affect your customers and your bottom line.

Planning 290

Planning Artificial Intelligence Finance 290

Smart Data Collective

NOVEMBER 12, 2020

These issues highlight the need for technical support services. We talked about the role that big data has played in the evolution of IT support , but it is important to recognize that it has also increased the need for these services as well. Big Data Raises the Bar for Technical Support. Why is Technical Support Important?

Big Data 352

Big Data Government Digital 352

Leading Agile

FEBRUARY 29, 2024

Customers are unhappy because you are missing commitments. Vendors are dropping support of key technologies used by your application. Customers want features, like Machine Learning and AI, that it won’t support. You have multiple versions, releases, and code bases, creating a support nightmare.

Agile 144

Agile Government Finance Monitoring 144

BA Times

SEPTEMBER 16, 2022

Many customer requests are complicated, involving complete end-to-end solutions. In many cases adding to the complexity is that these solutions must be integrated into an existing system. This article focuses on complex requests and the value of use of experience design tools to support the BA in meeting customer goals.

Project Management 209

Project Management Business Analysis Business Analysis 209

Smart Data Collective

MAY 25, 2023

Good cyber security practices help safeguard customer data and business reputation, improve productivity, prevent site crashes, maintain credibility and trust, promote remote working, ensure regulation compliance, reduce financial losses, protect your bottom line, and more.

Cybersecurity 225

Cybersecurity Data Security Planning Monitoring 225

Analysts Corner

SEPTEMBER 26, 2023

Also, we will see where they fit as well as in the three types of requirements: business , stakeholder and solution. This means that product discovery will uncover problems and propose solutions, in the form of product features. It is used to define afterward the strategy for achieving the customer’s outcomes, thus the output — i.e.,

Documentation 246

Documentation Business Analysis Business Analysis Product Management 246

Smart Data Collective

JULY 5, 2021

More businesses are investing in big data software solutions, because they realize big data is incredibly important for the modern economy. Given the insufficient development resources, any SMB needs to find a golden mean solution to stay on budget. Out-of-the-box (OOTB) solutions compared to low-code platforms.

Big Data 238

Big Data Documentation Planning 238

Smart Data Collective

SEPTEMBER 19, 2022

Positive customer experience sits atop the most valuable things critical to the longevity of any business. It helps build brand reputation, enhances a company’s visibility, and encourages customer loyalty, which translates to increased revenues. Big Data provides data that fintech companies can leverage to build customer profiles.

Customer Experience 321

Customer Experience Customer Experience Big Data Banking 321

Smart Data Collective

AUGUST 2, 2022

Automotive OEMs and top automotive software companies can work together to build resilient software development processes with sophisticated AI algorithms that allow them to innovate, meet growing customer needs for infotainment systems, and monetize new business models. AI helps with all of these issues.

Artificial Intelligence 316

Artificial Intelligence Supply Chain Big Data Digital Transformation 316

Smart Data Collective

APRIL 25, 2022

A lot of organizations don’t recognize the role that AI technology can play when it comes to business management, improving customer relationships and managing your business’s online profile. Customers tend to Google an organization prior to engaging with their services. Help Stay on Top of Customer Relations.

Artificial Intelligence 336

Artificial Intelligence Business Intelligence Business Intelligence Data Analytics 336

Smart Data Collective

AUGUST 24, 2022

Businesses that understand the importance of providing the best customer service possible to the consumers who support them are increasingly turning to contact center solutions. These tools are designed to benefit customers and make the jobs of contact center agents easier, too. Multi-Channel Support.

Skillset 189

Skillset Monitoring 189

Analysts Corner

FEBRUARY 16, 2024

The report presents 3 imperatives for an organization to be “nimble”: Addressing Stakeholder Expectations by being customer-value driven; 2) Being a Data-Driven Organization and using data to improve decision-making or automate processes; and, 3) Digitally Transforming to modernize technology operating models. . -

Agile 130

Agile Digital Transformation Business Analysis Business Analysis 130

ElegantJ BI

DECEMBER 15, 2022

Make Sure You Select the Right Solution! Business Intelligence solutions are no exception! ‘If If the mobile BI solution is not flexible and seamless so that it operates on all devices; if it does not provide all features and functionality in a mobile environment, business users will be frustrated.’.

Business Intelligence 162

Business Intelligence Business Intelligence Vision Data Analytics 162

Timo Elliott

MAY 10, 2023

In the latest episode of SAP Better Together: Customer Conversations, Sylvie Otton Sollod hosted a discussion of a project to overhaul the financial systems at Watco , a transportation solutions provider headquartered in Pittsburg, Kansas. Now the company can do the same thing in thirty minutes or less.

Finance 245

Finance Planning Agile 245

Smart Data Collective

JANUARY 13, 2022

One of the biggest issues is focusing entirely on outreach at the expense of customer service. AI technology is helping solve customer service problems. In order to appreciate the benefits of AI in customer service, you must recognize the most common customer service problems. Customer Service in a Services Business.

Artificial Intelligence 310

Artificial Intelligence Customer Experience Customer Experience Cloud Computing 310

Argon Digital

MARCH 27, 2024

Here is what we learned over 4 years working on a multi-phase project that delivered a complex, international Auto Pay solution. In an Auto Pay system, a customer allows a vendor or service provider to automatically debit a bank account each payment period for a specified amount. It can also enhance customer satisfaction over time.

Banking 105

Banking Finance Data Security Documentation 105

Smart Data Collective

MAY 17, 2023

People input data into the system and move it along to support business operations. When integrated with an ERP system, AI can identify inefficient processes and suggest cost-cutting solutions. Companies will also be responsible for paying to implement, customize, upgrade, and support the system and keep it secure.

User Experience 236

User Experience Planning Business Intelligence Business Intelligence 236

Smart Data Collective

SEPTEMBER 13, 2023

However, analytics technology is even more important when it comes to understanding your customers. It isn’t just large companies using marketing analytics to get a better grasp of their customers. Knowing your target audience helps you to customize your hardware solutions to their individual needs.

Data Analytics 254

Data Analytics Data Analytics Supply Chain Real-time Data 254

Smart Data Collective

JULY 26, 2023

Opt for vendors who understand the urgency, have experience dealing with customers, and provide an extensive support system. Customer Relationship Management (CRM) Understanding and keeping your clients happy is vital to growing the business. There are systems that can help you retain and manage customer data more easily.

Supply Chain 183

Supply Chain Big Data Documentation Project Management 183

ElegantJ BI

AUGUST 17, 2022

We invite you to explore our latest knowledgebase articles and to join the Smarten user community on Smarten Support Portal. We are here to help and to support your business goals and success! URL: Smarten Customer and Partner Community Email: support@Smarten.com Original Post : Smarten Support Portal Updates – July – 2022!

Business Intelligence 130

Business Intelligence Business Intelligence 130

ElegantJ BI

AUGUST 17, 2022

We invite you to explore our latest knowledgebase articles and to join the Smarten user community on Smarten Support Portal. We are here to help and to support your business goals and success! URL: Smarten Customer and Partner Community Email: support@Smarten.com Original Post : Smarten Support Portal Updates – July – 2022!

Business Intelligence 130

Business Intelligence Business Intelligence 130

ElegantJ BI

AUGUST 17, 2022

We invite you to explore our latest knowledgebase articles and to join the Smarten user community on Smarten Support Portal. Smarten Application Security: HTTP Method Vulnerability and solutions. Customer Churn model using Smarten Assisted Predictive Modelling. We are here to help and to support your business goals and success!

Business Intelligence 130

Business Intelligence Business Intelligence 130

Timo Elliott

JANUARY 6, 2022

In a previous blog , I explored the value of dark data and how it can reveal insights that can streamline processes, improve customer experiences, generate more revenue – and maybe even help make the world a better place. To this end, SAP offers a wide range of tools that support the following capabilities: Data orchestration.

Chief Data Officer 333

Chief Data Officer Embedded Analytics Data Governance Data Warehouse 333

Smart Data Collective

APRIL 7, 2022

Analytics tools can help e-commerce companies get better insights on the products customers are actually buying, so they can keep updating their store listings. The report shows that 65% of B2B companies now offer digital commerce solutions, which is a 53% increase from 2021.

E-Commerce 267

E-Commerce Supply Chain Retail Logistics 267

ElegantJ BI

JULY 11, 2023

Self-Serve BI Tools with Cross-Tab Reporting Improve Clarity and Results If you are considering a Business Intelligence solution or BI tool, or if you wish to upgrade your business intelligence and reporting tools, look for a solution that has self-serve cross tabulation, or cross-tab reporting.

Business Intelligence 130

Business Intelligence Business Intelligence Retail Agile 130

ElegantJ BI

JULY 11, 2023

Self-Serve BI Tools with Cross-Tab Reporting Improve Clarity and Results If you are considering a Business Intelligence solution or BI tool, or if you wish to upgrade your business intelligence and reporting tools, look for a solution that has self-serve cross tabulation, or cross-tab reporting.

Business Intelligence 130

Business Intelligence Business Intelligence Retail Agile 130

Cprime

MARCH 1, 2024

How does LeanIX support EAM within an organization? – LeanIX supports Enterprise Architecture Management (EAM) by offering a platform that enables organizations to map, visualize, and optimize their IT ecosystems for agility and innovation, ensuring architectural integrity. How does Cprime enhance the use of LeanIX and Apptio?

Enterprise Architecture 105

Enterprise Architecture Agile Innovation Planning 105

Analysts Corner

AUGUST 15, 2022

Data helps organizations better understand their customers, track progress against plan, and develop strategies for long-term success. Failed marketing campaigns, missed sale opportunities, wasted resources, angry customers, and damaged relationships, to name just a few. businesses an estimated $3 trillion per year !

Data Quality 246

Data Quality Government Data Governance Change Management 246

Timo Elliott

MAY 17, 2023

This is my personal summary of the Day 2 Customer Success Keynote at the 2023 SAP Sapphire Customer Conference in Orlando, Florida. See the SAP Innovation Awards and the SAP Better Together series of customer interviews for more great real-world innovation examples! A replay is available on the Virtual Sapphire Platform.

Innovation 264

Innovation Supply Chain Data Governance Planning 264

Smart Data Collective

AUGUST 9, 2023

Cut Down on Your Churn Rate No matter how good a given service is, some customers will stop using it over time. Retaining existing customers can be even better than attracting new ones, especially for a growing business. This is known as the attrition or churn rate of the business.

Data Analytics 215

Data Analytics Data Analytics Artificial Intelligence Logistics 215

ElegantJ BI

DECEMBER 15, 2022

Make Sure You Select the Right Solution! Business Intelligence solutions are no exception! ‘If If the mobile BI solution is not flexible and seamless so that it operates on all devices; if it does not provide all features and functionality in a mobile environment, business users will be frustrated.’

Business Intelligence 130

Business Intelligence Business Intelligence Vision Data Analytics 130

ElegantJ BI

DECEMBER 15, 2022

Make Sure You Select the Right Solution! Business Intelligence solutions are no exception! ‘If If the mobile BI solution is not flexible and seamless so that it operates on all devices; if it does not provide all features and functionality in a mobile environment, business users will be frustrated.’

Business Intelligence 130

Business Intelligence Business Intelligence Vision Data Analytics 130

Smart Data Collective

MAY 23, 2021

Artificial intelligence (AI) and machine learning (ML) are two technologies that use digital technology to improve conventional financial services and solutions. Because of their exceptional ability to enable efficient processes, better financial analysis, and customer interaction, AI and ML are becoming Fintech trends.

Artificial Intelligence 297

Artificial Intelligence Financial Analysis Banking Real-time Data 297