business-technology itsm-solutions-tools 
Smart Data Collective
OCTOBER 26, 2023
Using the Right Analytics Platforms Can Help Provide Better Customer Support In the world of ticket management solutions, two prominent names consistently stand out: Jira Service Management vs Zendesk. You need to pay attention to the signs that your business needs an IT support service. Zendesk provides extensive integration options.
Cprime
MARCH 14, 2023
If you work in a fast-paced business environment, you know how important it is to be responsive, collaborative, and efficient in delivering IT services. That’s where agile IT service management (ITSM) comes in. In this article, we’ll dive deeper into the capabilities of JSM and explore how it enables agile ITSM.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Cprime
AUGUST 9, 2023
Enter Jira Service Management (JSM), a powerful tool for enabling ITSM change management. Change management , as defined by ITIL , is an Information Technology Service Management (ITSM) practice designed to minimize risks and disruptions. In contrast, tool automation can alleviate this heaviness.
Cprime
MARCH 9, 2023
Make the Most Out of Your Atlassian Cloud Investment The first part of this series reviewed the importance of customizing your Atlassian Cloud tools and workflows to suit your organization’s needs. These changes can necessitate training to bring your employees up to speed on using Atlassian Cloud tools and familiarize them with new workflows.
Cprime
AUGUST 17, 2023
Effective IT service management (ITSM) is critical for modern enterprises. Two key components of a mature practice are the ITSM service catalog and configuration management database (CMDB). For an example of the impact of a scaled ITSM practice, read about a major JSM implementation at an iconic luxury retailer.
Cprime
AUGUST 24, 2023
Customer Management is a vital component of a thriving ITSM practice. It’s about putting the customer first This is vital because it supports one of the key values of the popular ITIL framework for ITSM: customer-centricity. But what is it? Why is it vital? And how can you go about perfecting it so you see all the impressive benefits?
Cprime
FEBRUARY 22, 2024
– Agile customer support refers to the ability of a business to quickly adapt, efficiently respond to customer needs, and maintain high-quality service, even as demand increases. Why is Agile Customer Support important for growing businesses? How can businesses implement Agile Customer Support?
Expert insights. Personalized for you.
259 
Let's personalize your content