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Harnessing Generative AI for Enhanced Customer Care Agent Coaching

Analysts Corner

Enter Generative AI (GenAI), a transformative technology that promises to revolutionize how managers coach and develop their teams. Current State of Customer Care Coaching Traditionally, customer care agent coaching involves a mixture of on-the-job feedback, periodic training sessions, and performance reviews.

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SAP Advantages and Importance of SAP Training for Organizations | Simplilearn

Simplilearn

Importance of SAP Training for Organizations SAP is one of the number one providers of business software solutions towards better work and data management in organizations across industries. Read More.

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Jira & Zendesk Aid with Analytics-Driven Management

Smart Data Collective

Description: Looking for a comparison between Jira Service Management and Zendesk? Zendesk and Jira Service Management are two of the most popular. These platforms offer robust capabilities for managing tickets and customer requests, making them indispensable tools for various businesses and organizations.

Planning 262
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The Role of IT Consulting for Data-Driven Businesses

Smart Data Collective

Many businesses use big data technology to bolster efficiency. Big data is changing the business models of many organizations. IT Consultants Can Be the Backbone of a Data-Driven Businesses Data-driven businesses must rely heavily on a sound IT infrastructure. One study from Zappia found that 97.2%

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Pioneering AI Frontier: Integrated Knowledge Bases

Analysts Corner

For example: Governmental : aiming for integrated control of business and citizen taxes. Commercial : Customer Relationship Management (CRM) systems that integrate customer data and preferences to identify greater business opportunities in personalized campaigns and actions.

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Aiding Architecture & Engineering Firms with Data-Driven Learning

Smart Data Collective

To tackle the budget and resources limitation and stay up-to-speed with the market trends during the pandemic, Architecture and Engineering firms are progressing toward digital learning platforms for sector-specific technical and non-technical training for all employees. Using Data Analytics to Promote Learning in The Construction Sector.

Big Data 335
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How can CIOs Build Business Value with Business Analytics?

Smart Data Collective

Analytics is becoming more important than ever in the world of business. Over 70% of global businesses use some form of analytics. They are using analytics to help drive business growth. While we are at it, Gartner’s 2022 report on business composability further pushes the need for analytics. is at the doorstep.