How Do You Know If Your Requirements Are Good Enough?
Analysts Corner
APRIL 25, 2024
Requirements must be good enough to let construction proceed at an acceptable level of risk. But how can you judge when you’re there?
Analysts Corner
Harnessing Generative AI for Enhanced Customer Care Agent Coaching
Analysts Corner
APRIL 19, 2024
Introduction In the rapidly evolving domain of customer service, the pressure on customer care agents to deliver exceptional service is higher than ever. However, the traditional methods of coaching agents are often fraught with challenges such as inconsistency, lack of personalization, and scalability issues. Enter Generative AI (GenAI), a transformative technology that promises to revolutionize how managers coach and develop their teams.
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A Compilation of Articles by Karl Wiegers
Analysts Corner
APRIL 13, 2024
Here’s an index with more than 120 of my articles on business analysis, product design, project management, quality, writing, and more.
Unlocking Economic Insights: Mastering Analysis of Variance (ANOVA)
Analysts Corner
APRIL 13, 2024
1. Introduction 2. Understanding ANOVA 3. ANOVA in Economics: Applications and Use Cases 4. Preparing Economic Data for ANOVA 5. Performing ANOVA in Python 6. Performing ANOVA in R 7.
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Regression Analysis: Other Types of Regression using Python and R Examples
Analysts Corner
APRIL 13, 2024
Other Types of Regression Continue reading on Analyst’s corner »
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The analysis behind small experiments in product discovery
Analysts Corner
APRIL 10, 2024
Exploring the power of proof of concepts (PoC) More often there will be experimentation, change and the need for flexibility. Frameworks like Dual Track Agile from Marty Cagan’s book “Inspired” influenced organizations to split their efforts into product discovery and delivery. The Discovery track is all about quickly generating validated product backlog items, and the Delivery track is all about generating releasable software.
The Overarching Goal of Requirements Development
Analysts Corner
APRIL 7, 2024
Clear and effective communication. It’s that simple. There are many ways to achieve that.
Firefighting in the Dependency Hell and Notes about Managing Dependencies
Analysts Corner
APRIL 7, 2024
Recently, LinkedIn asked me to share my insights to be eligible for the “Top Voice” badge. I realized that I have something to share with my followers in a more extended way than typical (not ChatGPT-generated) answers to those top-voice questions. Definition and classification of dependencies As usual, let’s start with the definition, which is rather made on my own.
Mastering Regression Analysis: From Basics to Advanced Applications in Python and R
Analysts Corner
APRIL 6, 2024
1.
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Decoding the Dynamics: Regression vs. Correlation in Statistical Analysis
Analysts Corner
APRIL 6, 2024
1.
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Understanding the Role of Testing in Agile Projects: A Guide for Business Analysts
Analysts Corner
APRIL 2, 2024
In the dynamic landscape of software development, the role of testing holds paramount importance in ensuring the quality and functionality… Continue reading on Analyst’s corner »
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The Future Career: Your Ultimate Guide to Becoming a Data Analyst in the AI Era
Analysts Corner
APRIL 2, 2024
- Overview of the AI era and its impact on the field of data analysis. - The growing importance of data analysts in extracting insights and supporting AI-driven decision-making.
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Simple Understanding of Regression Analysis
Analysts Corner
APRIL 2, 2024
Understanding Regression Analysis Continue reading on Analyst’s corner »
Agile Development: Streamlining Requirements and Execution for Efficient Project Delivery
Analysts Corner
MARCH 20, 2024
In today’s fast-paced business environment, where market demands evolve rapidly, traditional software development approaches often… Continue reading on Analyst’s corner »
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Re-imagine live agent experience using Generative AI
Analysts Corner
MARCH 20, 2024
Give super human power to your live agents leveraging generative AI Continue reading on Analyst’s corner »
Generalization vs. Inclusion : Understanding Relationships in Use Case Diagrams
Analysts Corner
MARCH 20, 2024
Use case diagrams serve as vital blueprints in software development, providing a visual representation of how users interact with a system.
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Leveraging AI to Moderate AI-Generated Content
Analysts Corner
MARCH 5, 2024
Explore the challenges and solutions in moderating AI-generated content across industries.
A Guide to Land a Business Analyst Role : 4 Simple Steps
Analysts Corner
FEBRUARY 27, 2024
Business analysts (BAs) being the bridge between stakeholders, project managers, and technical teams, ensures that business objectives… Continue reading on Analyst’s corner »
You are now in charge of building a tech platform to transform customer experience, what next?
Analysts Corner
FEBRUARY 27, 2024
Building the technology platform to re-imagine customer experience (CX) Building the Customer Experience transformation technology platform In the previous post we discussed what is customer experience (CX) transformation, the business value and some use cases with the highest return of investment. Here we will discuss the technology perspective to execute the CX transformation strategy.
Essential Tools for Aspiring Data Analysts in 2024: A Comprehensive Guide
Analysts Corner
FEBRUARY 27, 2024
- Overview of the data analyst role and its significance in the digital age. - The evolving landscape of data analytics and the importance of staying updated with the latest tools.
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Become a Cloud Data Analyst in 2024: A Comprehensive Guide to Mastering the Cloud and Data…
Analysts Corner
FEBRUARY 27, 2024
- Overview of the cloud data analyst role and its importance in 2024. - Brief explanation of how cloud computing has transformed data analytics.
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Customer experience transformation
Analysts Corner
FEBRUARY 18, 2024
Customer experience transformation, a practitioners point of view What is customer experience (CX)? Customer Experience refers to the overall perception that a customer or a company has of brand or a business based on their interactions and experiences throughout their entire customer lifecycle. It encompasses every touch-point, starting from the first interaction to becoming and staying a loyal customer.
Aristotle’s Triangle?—?Persuasion Tips for Business Analysts.
Analysts Corner
FEBRUARY 18, 2024
Aristotle’s Triangle is a well known persuasion framework.
When Use Cases Aren’t Enough
Analysts Corner
FEBRUARY 16, 2024
Although use cases are valuable for many projects, sometimes event analysis is a more effective requirements elicitation technique.
A Nimble organization makes experiments but pivots quickly
Analysts Corner
FEBRUARY 16, 2024
The International Institute of Business Analysis (IIBA) introduced us to the concept of a nimble organization: an organization’s capability to sense and respond to change. Inspired by the webinar series about nimbleness from The Brazilian BA (Fabricio Laguna), I believe there is room for knowledge about how an experimentation mindset is always present in a nimble organization and how to make decisions about those experiments.
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Is T-Shirt Sizing the Right Fit for Your Projects?
Analysts Corner
FEBRUARY 15, 2024
In the bustling bazaar of project management tools, where methodologies jostle for space like vendors at a market, there’s a peculiar… Continue reading on Analyst’s corner »
SWEBOK v3 and v4?—?Software Requirements
Analysts Corner
FEBRUARY 14, 2024
SWEBOK v3 and v4 — Software Requirements SWEBOK Guide , by its nature, is similar to other Bodies of Knowledge (PMBOK, BABOK, etc.) and stands for the Guide to the Software Engineering Body of Knowledge. It is not a standard but a guide that defines the scope of software engineering as a discipline (that is important to address). It outlines Knowledge Areas described in terms of its component processes, practices, inputs, outputs, tools, and techniques.
Analyst’s corner digest #20
Analysts Corner
FEBRUARY 12, 2024
Top stories published in January — February 2024 Hi there! Another year has started with a lot of great articles in our Analyst’s corner. What is a better way to come back from the Christmas break and into the work routine than reading a bunch of thought provoking pieces on business analysis? :) In this issue of Analyst’s corner digest we’ve got the articles about: AI and its implication on business analysis : fresh ideas about prompt engineering for business analysts, how the BA career may look
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YouTube Channels to Improve your Domain and Technical Skills.
Analysts Corner
FEBRUARY 8, 2024
YouTube is the 2nd biggest social media site after Facebook, with 2.7 billion active users and 500 hours of video uploaded per minute.
Understanding Population and Sample in Statistics: Key Concepts for Accurate Data Analysis
Analysts Corner
FEBRUARY 6, 2024
1. Introduction to Population and Sample - Definition and basic distinction between population and sample. - Overview of their importance in statistical analysis. 2.
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Bellabeat Case Study on User Activity with SQL & Tableau
Analysts Corner
FEBRUARY 6, 2024
Introduction Bellabeat is a high-tech company that manufactures health-focused smart products including the Bellabeat app, Leaf, Time, and Spring. It also offers a subscription-based membership program for users giving them access to personalized guidance on having a healthy lifestyle. Bellabeat has positioned itself as a tech-driven wellness company for women.
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Beyond Best Practices: The Art of Rethinking in Software Engineering
Analysts Corner
FEBRUARY 6, 2024
In the ever-evolving landscape of software engineering, the ability to rethink and adapt isn’t just an asset, it’s a requirement. Inspired by Adam Grant’s highly regarded book “Think Again: The Power of Knowing What You Don’t Know,” this article explores the critical importance of rethinking in the context of software engineering. I recently came across “Think Again: The Power of Knowing What You Don’t Know,” an inspiring book by Adam Grant, published in 2021.
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Re-Imagining the Business Analyst Role.
Analysts Corner
FEBRUARY 6, 2024
Now that there’s Generative AI.
Mastering Pricing Strategies, Crafting Experiences, and Buyer Value
Analysts Corner
FEBRUARY 1, 2024
Unravelling the Blue Ocean Strategy’s Secrets for Business Triumph Beyond the fierce battleground of competition lies a strategic symphony that encompasses buyer utility, user experience, and astute pricing maneuver's. Now let’s give credit when credit is due: The concepts, I am about to tell you are my notes of the blue ocean strategy ( very nice book, I recommend reading it ).
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Use Cases: The Business Analyst’s Best Friend
Analysts Corner
FEBRUARY 1, 2024
Use cases are a powerful requirements elicitation and analysis tool that have unfortunately fallen out of favor. Use them anyway!
Unleashing LLM Potential: Prompt Engineering Techniques for BA Tasks
Analysts Corner
FEBRUARY 1, 2024
Photo by Mojahid Mottakin on Unsplash Large Language Model (LLM) A language model is a machine learning model that aims to predict and generate plausible language. Autocomplete is a language model, for example. (Reference: Google Dev LLM ) Prompt Engineering Prompt engineering is the art of asking the right question to get the best output from an LLM.
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2024 Path to Data Science Mastery: A Comprehensive Blueprint for Aspiring Data Scientists
Analysts Corner
JANUARY 30, 2024
Introduction Continue reading on Analyst’s corner »
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Business Analyst and Product Owner: What is the difference?
Analysts Corner
JANUARY 29, 2024
Navigating the complexities of roles in product development, especially understanding the distinct functions of a Product Owner (PO) and a Business Analyst (BA), can be challenging. Recently I shared the following post with a shout-out loud on LinkedIn and this went viral revealing significant interest and confusion regarding these roles. This is a shout-out loud!
5 Best Practices for Requirement Analysis
Analysts Corner
JANUARY 29, 2024
Without proper requirement analysis, the app might lack critical features, leading to a frustrating user experience.
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Using Large Language Models for New Project Preparation and Planning.
Analysts Corner
JANUARY 29, 2024
Prompt Templates for Consistent Reusable Results Continue reading on Analyst’s corner »
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Replacing Legacy. Part 5: Cloud, SaaS Legacy, and AI
Analysts Corner
JANUARY 29, 2024
This is the last chapter of the “Replacing Legacy” series on Medium. It is less practical and not about business analysis work on such projects. Here, we reflect on the reasoning behind the past, current, and future trends: Cloud deployments, SaaS (Software-as-a-Service), and AI (Artificial Intelligence). The first two can’t be considered trends anymore.
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Decoding Bayesian Statistics: A Modern Approach to Understanding Uncertainty and Prediction
Analysts Corner
JANUARY 27, 2024
1. Introduction to Bayesian Statistics - Definition and overview of Bayesian statistics. - Contrast with traditional (frequentist) statistics. 2.
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The Journey Beyond Traditional Customers
Analysts Corner
JANUARY 21, 2024
Going against traditional business strategies In the intricate dance of business strategy, the spotlight often fixates too heavily on the stage of constant competition. While competition is undoubtedly a vital element, it’s time to look broaden our perspective and venture into uncharted waters, exploring a strategic approach that goes beyond the conventional boundaries.
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Mastering Hypothesis Testing: A Comprehensive Guide for Researchers, Data Analysts and Data…
Analysts Corner
JANUARY 18, 2024
1. Introduction to Hypothesis Testing - Definition and significance in research and data analysis. - Brief historical background. 2.
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