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5 dimensions of digital transformation, with CX at centre stage

Clarasys

There are many definitions for digital transformation but it all boils down to applying digital technologies to advance business’ agendas and deliver against changing customer expectations. . This means that most companies would have had to embark on the journey of digital transformation if only to “dip their toes” in it.

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Vision for 2021

GAVS Technology

The events of 2020 have reaffirmed in me the ethos conveyed by this stanza, from the Serenity Prayer. The biggest learning from 2020, is that we need to be mindful of the fragility of life and truly make every day count. We aim to hit some milestones in our journey of enabling AI-driven Digital Transformation in the Healthcare space.

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Join Tableau at DreamTX 2020—here’s what you need to know

Tableau

December 9, 2020 - 7:54pm. December 9, 2020. With something for every line of business and every industry, you’ll have tons of opportunities to learn from customers and peers who have built resilience through 2020—all right from your couch. Ava Kavelle. Product Marketing Manager, Tableau CRM (formerly Einstein Analytics).

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Join Tableau at DreamTX 2020—here’s what you need to know

Tableau

December 9, 2020 - 7:54pm. December 9, 2020. With something for every line of business and every industry, you’ll have tons of opportunities to learn from customers and peers who have built resilience through 2020—all right from your couch. Ava Kavelle. Product Marketing Manager, Tableau CRM (formerly Einstein Analytics).

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Top Data and Analytics Posts of 2019

Sisense

We’ve collected the biggest posts of 2019 to give you a look at where the industry has been and where it’s going to give you the can’t-miss perspectives and how-to’s you need to start 2020 off strong. Speaking of building cutting-edge products, in 2020 embedding analytics is just the start. Yes — digital transformation.

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Checkmate: The Queen’s Gambit of customer experience strategy – Part 1

Clarasys

Similarly, a CX strategy requires vision and a winning aspiration, but with a customer focus. Take Nordstrom’s vision statement as an example: “to serve our customers better, to always be relevant in their lives and to form lifelong relationships”. A vision that is purposeful for your customers will also be easier to promote.

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Using Artificial Intelligence to Make Sense of IoT Data

BizAcuity

Microsoft announced in May its vision for intelligent cloud / Intelligent Edge. The rise of the IoT has been vital in the digital transformation of modern healthcare, particularly in healthcare delivery and monitoring. With ML embedded in an IoT environment you get more ‘connected intelligence’.