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Checkmate: The Queen’s Gambit of customer experience strategy – Part 2

Clarasys

In part 1 of this series, we drew on the favourite Netflix series ‘The Queen’s Gambit’, using the metaphor of chess to simplify customer experience (CX) strategy. Final two choices to consider to develop a successful customer experience strategy. These capabilities help us understand and improve the customer experience.

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Checkmate: The Queen’s Gambit of customer experience strategy – Part 1

Clarasys

Beth teaches us how important it is to make the right choices in order to develop a winning strategy; not dissimilar to business-related strategies, such as Customer Experience (CX). You are still making choices to win, but to win over your customers in the marketplace. The Queen’s Gambit (2020) Directed by F. References.

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The Top 10 Business Analysis Skills For 2020 and Beyond

BA Squared

Business Analysis Skills from 2012 to 2020. In 2012 I wrote a blog for the BA Times on the top 10 skills for BAs. These are not the technical architecture and data context diagrams, we are talking here about customer experience design and business design. 9) Asking WHY? .

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Managing Talent in the Age of AI

Dataversity

Artificial intelligence (AI) is transforming the way we live and work, and the pace of that change is accelerating across every aspect of the business landscape, from operations to the customer experience. billion in 2020 – a 40% increase from the year prior […].

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Top 10 ERP Thought Leaders to Follow in 2021

Insight Software

R Ray Wang has moved up a notch in ranking since our 2020 report. Ray is a prominent and dynamic keynote speaker and research analyst working with clients on digital innovation, business model design, engagement strategies, customer experience, matrix commerce, and big data. Blog posts : 20+. Blog posts : 20+.

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How ESPN Uses Data to Score with Sports Fans

Domo

Over the 12-month period ending March 7, 2020, customer satisfaction was up by 9%, and customer self-service by 200%. This matters, because it shows anyone who values or works in customer experience what’s possible,” said Kramon. To learn how Domo can help you create better customer experiences, go here.

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The Data at the Heart of Valentine’s Day

Sisense

We’ll dig into some of the ways data informs these industries and can help these businesses improve their customer experience and gain an edge in an increasingly competitive world. I was able to see in more depth the customers that come to our website, and we started better tracking our e-commerce ability.”. Data in full bloom.